FAQs

Are your products genuine Dr. Pen products?

As an authorized retailer of Dr. Pen products, we ensure authenticity with every purchase. Rest assured, all our products come with a full manufacturer's warranty and dedicated product support.

I would like to place an order as a gift. Will the recipient be able to see the price I paid?

No, the price paid will not be included in the shipment or seen by the recipient. To give as a gift, just specify the recipient's address in the shipping details at checkout.

Is your site secure?

Absolutely. We transact business using a secure server that encrypts all of the information you provide. So you can be sure that your privacy is protected.

How do I change/modify my order?

Please note that we can help you modify your order before shipment. It includes changing the device type or the color of an item, removing an item, changing your shipping address. Once your package shipped, we will not be able to change anything.

What's your shipping policy?

FREE SHIPPING - 100% TRACKED. click here to see more details.

I want to return the item. How can I do it?

Simply contact us with a reason for your return, and we will be happy to help.

When can I return the item?

Here is our return policy, where you will find all the cases when we accept returns.

What is your return address?

Please contact us before returning the item because we do not accept returns without prior confirmation. Our return policy click here.

How can I pay for your products?

We accept PayPal and all major debit or credit cards such as VISA, MasterCard.

I have problems with the payment process. Help me.

If you experience any problems concerning the payment, please contact us and give as much information about your order as you can. We will try to fix this.

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