Return Policy

We are a customer-driven company, and we strive to provide the best products and services for you.

6 months warranty – we’ve got you covered

if there's anything wrong with the product you receive, we will do our best to fix it and reach your satisfaction.

We offer a 30-day exchange or return on all unused. If you are not fully satisfied with your item we can help you find the style or size that's right for you. Please contact us by sending an email to support@drpen.us. If there's any problem, please take pictures and send them to us anytime.

Please note that for all returns not related to quality issues, we will not charge a restocking fee, however you should bear the shipping cost. The specific cost should be determined by the courier company you choose. Thank you for your understanding.

When will I receive my refund?

We will process your refund within two days after we received your package. Once processed, we will send a confirmation letter for your notice.

Return information:

Address: 

E-mail:  support@drpen.us

*The freight expense will be paid by the customer if it is a non-product issue.

⦁    If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
⦁    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you still have additional questions about returning the item, feel free to contact us at  support@drpen.us.